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IMPORTANT INFORMATION:Your country/region is Vietnam & payment will be charged in Vietnamese Dong (VND).According khổng lồ regulations of the Ministry of Finance, E-VAT invoices are only issued for payment in VND.In case of paying by other currency, you may change website country/region (clichồng here).


Please note that Vietphái mạnh Airlines will move sầu our operations in Moscow - Russia from Domodedovo (DME) airport to lớn Sheremetyevo (SVO) airport as from July 2, 2019

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* Only apply for pay later reservations made via trang web www.ihometour.vn or Vietphái mạnh Airlines application.
Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents.

Refund reason :

Personal Reason Vietphái mạnh Airlines changed/cancelled the flight

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To/from US Others
Auto refund to lớn account is applied for tickets issued on web/phầm mềm of Vietphái nam Airlines only.

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Within 72 hours after receiving an gmail notification of tickets và ancillary services purchased on Vietphái nam Airlines" website và app, please loginhere khổng lồ declare Value Added Tax (VAT) invoice information.

The tự động hóa flight cancellation is applied for tickets purchased on Vietphái mạnh Airlines" website/phầm mềm only.

Please read the details of Terms và Conditions


Dịch vụ đón tiễn nhanh tại sân bay, cung ứng các thủ tục tương quan mang đến hành khách, tư trang hành lý trước khi bay/sau thời điểm đi trên chuyến bay, góp tinh giảm tối nhiều thời hạn đợi đợi/làm cho giấy tờ thủ tục tại trường bay.


TripCARE Travel Insurance
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TripCARE, a collaboration between PVI & Chubb, covers up to lớn 1.6 bil VND for Personal Accident, Medical Expense và Travel Inconvenience; supports Worldwide Medical Emergency Assistance 24/7.

TripCARE can be purchased by Visa/MasterCard/JCB and Vietnam local payment card with pay now method.

By selecting TripCARE, I acknowledge and agree with Benefits, Policy Wordings và Declaration và Authorization.


Flight Delay/Cancellation Insurance - FLY PRO
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FLY PRO Insurance cover up lớn 1.500.000 VND for Travel Inconvenience related lớn flight schedule change.Enjoy your flight with FLY PRO!

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Experience Vietnam giới Airlines’ attractive travel packages with round-trip air tickets & luxury offers from famous hotel brands such as Vin Group, Intercontinental, Accor Hotels, The Ascott Limited...

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ARRIVAL/ DEPARTURE ASSISTANCE SERVICE
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Taxi service between the airport & the đô thị serves you safely & conveniently by the most reputable and chất lượng taxi companies with a predetermined time and a clear, transparent amount.

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VNA Mall is an omni-channel retailer of Vietphái nam Airlines, committed khổng lồ providing quality products from reputable suppliers including agricultural products, food, beverages, gifts, co-branded items of Vietphái nam Airlines ... for customers from anywhere, at any time.

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VNAMAZING is an e-commerce platsize of Vietnam giới Airlines, committed khổng lồ providing a variety of Online travel services including domestic & international tours, package vouchers for airline tickets and hotels from reputable partners... for customers at attractive prices.

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You can enjoy all the comfort và benefits of the relaxing Lotus Lounges where you can find the wide selection on the buffet, or simply take in the fantastic view with the 4 star chất lượng service.

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Please note that Vietphái nam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to Sheremetyevo (SVO) airport as from July 2, 2019
You are about lớn leave ihometour.vn. You will be redirected khổng lồ the website of Booking.com that is not owned by Vietnam giới Airlines. The site is not within our control & may not follow Vietnam giới Airlines" policies. All transactions on Booking.com comply with the Terms và Conditions of Booking.com. By clicking "Search", you have acknowledged & agreed with Terms and Conditions of Booking.com.

Vietnam giới Airlines Gift Voucher brings you different voucher options from our trusted partners. Upgrade your experience và enjoy high-class services with our voucher products.


Passengers are required khổng lồ have adequate travel documents for all flights on all concerned airlines & to abide by national laws & regulations. Vietphái mạnh Airlines does not take responsible if passengers are denied entry inlớn any country.

Please visit here for more details.


Web Checkin is available 24 lớn 1 hour before flight departure

Please ensure you input đầu vào the family name as it appears in your ticket


If you are denied boarding or if your flight is cancelled or delayed for at least two hours,askatthe check-in counter or boarding gate for the text stating your rights, particularly with regardtocompensation & assistance.


Vietphái mạnh Airlines (VN) Aeroflot (SU)Aerolineas Argentimãng cầu (AR) Aeromexico (AM)Air Europa (UX) Air France (AF) Alitalia (AZ) China Airlines (CI)Đài Loan Trung Quốc Eastern Airlines (MU)China Southern Airlines (CZ) Czech Airlines (OK) Delta Air Lines (DL) Garudomain authority Indonesia Airlines (GA) Kenya Airways (KQ) KLM Royal Dutch airlines Korean Air (KE) Saudi Arabian Airlines (SV) Tarom Romanian (RO) Xiamen Airlines (MF) Frequent Flyer Program(*)

If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.


Please note that Vietphái nam Airlines will move our operations in Moscow - Russia from Domodedovo (DME) airport to lớn Sheremetyevo (SVO) airport as from July 2, 2019

ARTICLE 1. PURPOSES

These Conditions are issued for the purposes as follows:

1.1. They are a basic legal framework governing relationship & operation of cargo transport on flights of Vietphái nam Airlines JSC, herein after as the Carrier;

1.2. They are the basis for the Carrier lớn issue regulations và instructions of cargo transport performance on flights of the Carrier.

ARTICLE 2. SCOPE

2.1 These Conditions apply lớn cargo transport on flights of the Carrier.

In case cargo transports on flights of other carrier, the general conditions of that carrier shall be applicable.

2.2 The Carrier reserves the right khổng lồ exclude the application of all or any part of these Conditions to gratuitous transport.

2.3 With respect to lớn cargo transport pursuant to lớn a Charter Agreement:

2.3.1. These Conditions shall apply lớn such agreement, where the Carrier has no charter tariff applicable to such Charter Agreement, except that the Carrier reserves the right khổng lồ exclude the application of all or any part of these Conditions.

2.3.2. These Conditions shall not apply lớn cargo transported on charter flights subjected khổng lồ the Carrier’s charter tariffs applicable therekhổng lồ (if any) except to the extent provided in said charter tariff.

2.3.3 In case of divergence between these Conditions & any terms và conditions specified under a Charter Agreement, the latter shall prevail và the shipper, by accepting transport pursuant khổng lồ a Charter Agreement, agrees lớn be bound by the applicable terms thereof.

ARTICLE3. SUBJECTS

3.1. Vietnamese organizations và individuals; foreign organizations & individuals, herein after as “organizations & individuals” having demvà lớn transport cargo & providing related services.

3.2. Offices & units under the Carrier.

ARTICLE 4. DEFINITION

In these Conditions, following terms can be understood as explained below:

4.1. Conditions: General Conditions of cargo carriage of Vietnam Airlines JSC.

4.2. The Carrier: Vietnam Airlines JSC.

4.3. Offices: Corporate Affairs, Departments and equivalent ones of Vietphái mạnh Airlines JSC.

4.4. Units: subsidiaries, branches, representative sầu offices and other units in the structure of Vietphái nam Airlines JSC.

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4.5. Transport: Carriage of cargo by air or by another means, whether gratuitously or for reward.

4.6. Agent: Except when the context otherwise requires, any person or organization to act for or on behalf of the Carrier in relation to lớn the transport of cargo following the agent agreement or being authorised by the Carrier, unless that person is acting as the shipper with respect lớn a shipment governed by these Conditions.

4.7. Shipper: The person whose name appears on the air waybill, as the party contracting with the Carrier for transport of cargo.

4.8. Consignee: The person whose name appears on the air waybill, as the tiệc nhỏ lớn whom the shipment is to be delivered by the Carrier.

4.9. Cargo: Any property that is transported or is to be transported in the cargo holds of aircraft under an air waybill other than mails, baggage and properties of the Carrier. However, baggage being transported under an air waybill is cargo.

4.10. Shipment: Except as otherwise provided herein, one or more packages, or bundles of cargo accepted by the Carrier from one the shipper at one time và at one address, receipted for in one lot và under a single air waybill, for transport to lớn one the consignee at one destination address.

4.11. Contract of carriage is an agreement between the Carrier & the shipper, in which the Carrier is obliged to lớn transport cargo khổng lồ the specified destination and deliver cargo to the consignee, the shipper shall pay the service prices.

Air waybill, other written agreement between the Carrier and the shipper, these Conditions, the air cargo tariff are documents of the cargo contract of carriage.

4.12. Air waybill: The cargo transport document which evidences the contract between the shipper & the Carrier for transport of cargo và evidences cargo acceptance và contract conditions. An electronic air waybill has the same validity & effect as a paper air waybill.

4.13. Shipment Record: Any record of the contract of carriage preserved by the Carrier, including the set of electronic data describing the cargo stored in the Carrier’s database & is the appearance khung of electronic air waybill. Shipment record should be accessed and used for reference when necessary.

4.14. Cargo Receipt: A document (either in paper size or electronic form) provided to the shipper by the Carrier permits identification of the shipment that has been accepted & deemed “ready for carriage” in case of using E-AWB.

4.15. Conventions, unless the context requires otherwise, conventions applied lớn the contract of carriage:

4.15.1. The Convention for the Unification of Certain Rules relating lớn International Carriage by Air, signed at Warsaw, 12 October 1929 (Warsaw Convention);

4.15.2. The Warsaw Convention as amended at The Hague on 28 September 1955;

4.15.3. Convention for the Unification of Certain Rules Relating to International Carriage by Air Signed at Montreal on 28 May 1999.

4.16. Chargeable weight: Chargeable weight can be either gross weight or volume weight of the shipment, whichever is higher, provided that where a lower charge for a higher minimum weight applies, the latter shall be retained as chargeable weight.

4.17. Total service price (hereinafter referred to lớn as charge): is total amount of money that the shipper must pay khổng lồ the Carriers when using their air cargo transportation services

4.18. Pick-up service: The surface transport of outbound shipments from the point of pichồng up at the address of the shipper or that of his designated agent to the airport of departure, including any surface transport between airports.

4.19. Delivery service: The surface transport of inbound shipments from the airport of destination to the address of the consignee or that of his designated agent or to lớn the custody of the appropriate government agency when required.

4.20. Days: Full calendar days, including Sundays and legal holidays.

4.21. EDI: abbreviation of Electronic Data Interchange which is understood as the exchange of data by electronic.

4.22. SDR: means a Special Drawing Right as defined by the International Monetary Fund (IMF). It is an international unit of tài khoản based upon the values of several leading currencies. The currency values of the SDR fluctuate and are re-calculated each banking day. These values are known to most commercial banks và are reported regularly in leading financial journals as well as the trang web of the IMF (www.imf.org).

4.23. SLI: abbreviation of Shipper’s Letter of Instruction which is a document containing instructions given by the shipper or his agent for preparation of documents and forwarding.

4.24. ULD: abbreviation of Unit Load Device of aircraft including containers, igloos, pallets.

4.25. PP: abbreviation of Prepaid, means a payment method that the shipper pays in the country of commencement of transportation weight charge & valuation charge as well as other charge at the time of acceptance thereof by the Carrier.

4.26. CC: abbreviation of Charge Collect, means a payment method that the consignee pays weight charge and valuation charge as well as other charge at the time of delivery thereof by the Carrier.

4.27. Authority: is the government agency, the specialised agencies or the authorised organizations/individuals.

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4.28. Damage: means the destruction or the total or partial loss of, or damage lớn cargo upon condition only that the event which caused the damage sustained took place during the carriage by air. Additionally, it means damage occasioned by delay in the carriage by air of cargo.